Relationship Manager – LO (Phoenix, AZ)

Location: In-Office | 3030 N Central Ave, Phoenix, AZ
Employment Type: Full-Time
Base Salary: $45,000
Bonus: Per-file (see below)
Total Earning Potential: $115K–$198K +

About Eddie Knows Loans

We guide our clients HOME with a WIN — in any market.

Rates change. Markets shift. We don’t.

We protect the client.
We protect the deal.
We create outcomes.

Our niche is simple: Home Loans. Done Right.

Our Core Values

• We’re Grounded on Purpose – Our team, clients, and partners become the foundation on top of which families around the world build their dreams and legacies.
• We Think in Abundance — We never win at the cost of others, we win by creating value and earning from the new value created. We optimize for long term impact, not short term results. We grow personally and professionally. We don’t cap potential.
• We Operate with Precision — The way we do one thing, is the way we do everything. Details matter. Clean files. Tight Communication.
• Act with Integrity – We protect trust by leading with transparency and do what we say we’re going to do, even when nobody is watching..
  
  

We’re looking for Loan Officers who genuinely care about their clients and take pride in doing things the right way.

Role Overview

We’re hiring a Loan Officer who can confidently own the borrower relationship from first call to closing. This is not a call center. We guarantee a minimum of 100 qualified leads per month. These are high-intent, high-converting leads — not cold lists or call-center scraps. You’ll have flexibility, autonomy, and support — paired with clear expectations and accountability.

Core Responsibilities

• Conduct Discovery Calls using provided leads
• Properly qualify borrowers and complete applications
• Issue pre-approvals and explain loan options clearly
• Confirm rate locks
• Communicate around appraisals
• Deliver final approval and funds-to-close calls
• Make the “Congratulations, you closed” call
• Maintain accurate notes in Encompass/CRM
• Update KPIs daily (leads contacted, apps taken, loans in process, closings)
• Work closely with processing to ensure clean, on-time closings

Performance Expectations

• Minimum acceptable production: 5 funded loans per month
• Consistently closing fewer than 5 loans/month is not acceptable
• Target performance is 11+ funded loans per month

Compensation Structure (Paid on Funded Loans)

Base Salary: $45,000

• 5–7 loans/month → $75,000–$87,000
• 8–10 loans/month → $107,000–$123,000
• 11–15 loans/month → $157,000–$198,000

Requirements

• Active NMLS license (required)
• 2+ years of mortgage loan origination experience preferred
• Strong communication and relationship-building skills
• Client-first mindset
• Organized, accountable, and self-directed
• Comfortable working in-office
• Experience with Encompass LOS preferred